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Shipping & Returns Shipping & Returns

Returns Policy:

An intent to return an item must be notified to us within 15 days after receiving your order by either email or telephone. Returns are accepted only in the case of prior authorization. .

All products must be in perfect condition, unopened and in packaging.

You may also wish to exchange an item with another one of the same value.

Shipment cost cannot be refunded except in the case of the incorrect product being sent the cost for re-sending an item is free.

We recommend purchasing insurance since we cannot be responsible for lost or damaged returns. We cannot guarantee that your package will not be damaged upon arrival to your address.

Any damaged or incomplete shipments must be reported within 48 hours of receipt of the products. We sell only brand new products that have not been used. If a product arrives looking damaged, dirty or resealed then please immediately file a claim with the carrier and save all original packing material for inspection.

 

Delivery of Goods:

All orders are processed within 24 hours (unless you have selected the payment option Cheque/Money Order, whereby orders will be despated once payment has been finalised). A confirmation email showing we have received your order will be automatically sent to the email address you use to log into this site once you have checked out.

If we are out of stock of an item you will be notified and given a delivery date. If this is not satisfactory you will be given the option of cancelling the order.

Custom Appliqué

All custom applique items found on this site are made to order. Manufacturing times vary from 1- 5 working days meaning all orders of these items will take 1-2 weeks for delivery, even if express delivery is chosen.

Australia

All orders are despatched via Australia Post (Regular or Express) or via TNT Courier denpending on the option chosen at checkout. All deliveries are subject to the terms and conditions of your prefered carrier.

Australian Postal service deliver within 3 - 5 working days for inner city regions and up to 12 days for more remote areas. Please accept our apologies should your order not be delivered within these time frames. We will track any order that has been delayed and report back to you.

International

We currently only despatch orders to the following countries:

  • Australia

  • Canada

  • Denmark

  • France

  • Germany

  • Republic of Ireland

  • Italy

  • Japan

  • New Zealand

  • Norway

  • Portugal

  • South Africa

  • Spain

  • Sweden

  • United Kingdom

  • United States of America

All orders are despatched via UPS & AusPost and are subject to their terms and conditions.

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